Crowley, Marcia Ann

Marcia Ann Crowley was born August 25,1947, to John Robert (Bob) and Margaret Sheridan (Peggy) Crowley. Marcia was a loving sister to brothers John Robert (Patricia) and Paul Lawrence Crowley and sisters Susan Crowley Perez and Mary Margaret (Nick) Shapiro. Marcia loved children, especially nieces Laura Crowley Taylor (John), Lauren Perez and Beth Perez (Anthony) Martin, and nephews Steve, Brian, Mike (Lola) Crowley, and Justin (Andreia) and Brian (Emily) Shapiro. She delighted in her great nieces and nephews as well. Marcia was a 1965 graduate of Webster Groves High School and attended Meramec Community College. She worked in Acquisitions at Olin Library at Washington University before discovering her passion—working for the airlines.
Marcia began her career with Sun Airlines, a small commuter airline, before beginning her job with TWA. Over more than three decades, Marcia’s responsibilities included addressing problems passengers encountered with their flights, including lost luggage and scheduling conflicts. She took joy in assisting even the most frustrated and angry passengers successfully negotiate their travel plans. Throughout her career, Marcia received dozens of unsolicited letters of commendation from passengers who were at their worst until they were fortunate enough to be connected with someone who calmly heard and addressed their problems with empathy and compassion; they became her biggest fans and wanted her supervisors to appreciate her exceptional customer service that went above and beyond expectation. Marcia took full advantage of the perks of working for TWA and traveled the world with friends and relatives for many happy years. She retired from American Airlines after they purchased TWA.
Marcia will be remembered by all for her kindness to loved ones and those in need and her love of travel, music and fun.